For the past couple of years cloud technologies have become a popular model for many

companies around the world. According to the Brocade survey, nearly 48 percent of

European companies have already implemented a cloud based infrastructure while a lot

of companies are planning to migrate to the cloud in the near future.

Since the beginning of this millennium, a standard mobile device has gone from being

no more than a simple two-way pager to being a cellular phone, GPS navigation system,

an embedded web browser, and Instant Messenger client, and a hand-held video gaming system.

Many experts argue that the future of computer technology rests in mobile/wireless computing.

Already today Artezio is ready to help with the development of any mobile application according

to your business or personal needs.

An ODC is made up of a dedicated team of programmers and developers

who have been hand picked to complement the customer's skill set and culture.

This customized team works exclusively on behalf of the customer at the service

provider's site or their own captive site in a secure environment.

Services provided by enterprise software are typically business-oriented tools such as

online shopping and online payment processing, interactive product catalogue,

automated billing systems, security, content management, IT service management,

customer relationship management, resource planning, business intelligence,

HR management, manufacturing,application integration, and forms automation.

Artezio consultants assess a business or organization’s processes and provide software

solutions and other recommendations based on that assessment as well as integrate

customized software into a business or organization’s processes in order to increase

efficiency and minimize manpower or costs.

Artezio has a deep expertise in integration and customization

of SAP modules for managing business operations

and customer relations suitable for both Fortune 500 companies and

small or mid-sized companies of any industry focus.

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WHO WE ARE

Established in 2000, Artezio is a ISO 9001:2008 certified offshore software development company. Read more...

WHAT WE DO

Artezio produces innovative software solutions and services to many industries including Healthcare, Finance, Telecoms, etc. Read more...

HOW WE DO IT

Following AGILE development practises enables us to deliver flexible and adaptive software solutions and services. Read more...

WHY CHOOSE US

We have a proven track record of successfully completing hundreds of projects of different sizes and complexity. Read more...

Software Support and Maintenance

The software maintenance phase of the software development cycle involves changes to an existing software system (sometimes legacy) in order to correct defects and deficiencies found during production usage and the addition of new functionality to improve the software's usability, capabilities and efficiency.

Artezio has extensive experience in the maintenance and enhancement of mature telecommunications software systems. In numerous cases, Artezio has taken over maintenance of systems years after the end of their active development phase.

Artezio software support and maintenance services include:

Level 1 – Help Desk and Operations Monitoring (people catch incidents and try quick-fix solutions following guidelines and FAQs, but after x mins, they escalate)
Level 2 – Technical Support (resolving issues escalated from Level 1 and related to software, applying change requests for software)
Level 3 - Systems, Storage, Network, Applications, Vendor, Facilities (this is for the architecture, engineering, application development, vendors, facilities: resolving all issues related to solution and its environment. Training necessary personnel for troubleshooting solution).