CHALLENGE

To develop a call-center application software engine for patient randomization, study drug management and voice based systems for data collection


SOLUTION


The scope of this project included a number of major product releases and maintenance releases. There are the key features that had been proudly implemented:

  • Microsoft Telephony Application Programming Interface (TAPI) compliant telephone service providers support including VoIP devices

  • Integration with non TAPI Dialogic/Eicon Diva telephone hardware

  • Speech recognition and text to speech feature implementation using SAPI and Microsoft Speech Server

  • SNMP provider implementation for remote monitoring and control call-center system instance

  • Advance line control and monitoring system that significantly improve application durability and eliminate unplanned shutdowns




SOLUTION


Artezio has successfully implemented a number of major product releases and definitely met and exceeded the Customer’s expectations.


undefined

Chat with Artezio

Hi there! How can we help?

undefined

Chat with Artezio
Need help? Let us know via chat!

undefined

Drop files here to upload