Interactive Voice/Web Response System (IVRS/IWRS) for Clinical Trials
CHALLENGE
To customize the IVRS/IWRS for clinical trials in large pharmaceutical companies.
SOLUTION
Harmonizes both voice and telephony commands with web and device specific instructions
Manages large volumes of data and features functionality required for conducting multi-language clinical trials (patient management and patient diaries; medical/distributor center management; medication/inventory management)
RESULTS
The new framework successfully implemented. Ongoing support of custom clinical trials based on the new platform for over 2 years.
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